This will sound cocky but all of them, we make sure that a balance is kept so we don't over or under do one area over another.
CS Terry is very important, we often redo jobs when employees mess up. I guess the real trick to CS is not to have problems.
Many here think my company is a sales machine, it is but we work just as hard keeping the business.
From Sales, production, office organization, employee concerns & a list of a hundred others things.
I can tell you one on that list thats likely a very important one is taking care of your employees and concerns. Employee moral and expectations for the future are what make my employees work with us and not for us.
I have and keep employees, I have my first guy retiring after 25 years. Sept Marks the 25 years he has been with my company. Three of his other family members have worked for me for a collective 52 years. I will miss him, Mike was never a supervisor. He never wanted to do anything but wash. Now he has decided to open a mobile taco stand with a cousin that actually bought the shop behind mine. LOL he wont be far away for sure...
Employees are what truly make your company, finding and keeping good people and treating them fair is what will make life easier.
I have three managers, they has a vested interest in my company. I have always adopted this early on. I grew up with my parents businesses and watch the people they help in there lives. I wanted to do the same, i enjoy watching and thinking about the familys my company takes care of. As a team we all watch out for each other.