Cell phone stays in the truck, my est. don't take long, and I have someone that I can transfer the calls to should it look like it is going to drag out, but they never take more than 1o min and that is with an inquisitive (sp) cust. To me it is very rude, for the prices I charge that I can't give the cust my undivided attn. (after all I am trying to make a first impression that the cust. comes first, and for that moment(s) they are my only cust.) I am not one for a little small talk with my cust. they usually want to get to the meat and pot. of things, which is just fine with me!