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gman201

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Posts posted by gman201

  5. Posted · Report reply

    On ‎12‎/‎14‎/‎2018 at 1:46 PM, gman201 said:

     Guarantees are ok if there within reason? We only do a two year on our roof cleaning and most will last 5 years or longer. But like you said there's just some people that aren't satisfied no matter what and there expectations are to high?  We always please the customer but try to explain the ,method ,process, before we start. 

     

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  7. Posted · Report reply

    I learned if a customer starts off asking a bunch of questions and seems like there nit picking that to bid it high because of all the extra BS you'll have to put up with. Had that to happen two different times this past year! Found out that both customers had already had others clean but wasn't satisfied with any one's results on two other pressure washing business? Go figure that ?Always follow your gut feeling on any bids? Got into a little more wood & concrete cleaning to help our 2018 be a success! May try and boost a few post on FB for increase sales ?

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  9. Posted · Report reply

    On 1/31/2018 at 11:04 AM, Troy Stevens said:

    New or return customers?  If new customers, how did they hear about you?  Referral?  You'll likely have several different figures depending upon how they got your info. 

    New customers who just found me online I'm about 40%, but that's only because I try and pre-qualify them before ever considering a site visit.  I get a description from them over the phone or email, then I'll provide a brief explanation of the service I'm proposing as well as a price range.  I let them know if the price range sounds reasonable to them, then we could meet to discuss & finalize the details.  

    New customers who were referred to me from someone I've serviced in the past would be about 65%.

    Return customers about 90-95%

     

    When I first started my own biz in 1998, I thought I was killing it because I got most of the jobs I went and bid on.  Come to find out it was only because I was offering my services way too cheap, (that's typically because many of us don't truly understand our total operating costs when starting a business).

    Although situations vary, I'd say that if you're closing % is much more than 50% from people who don't know you and just found your info online or in print, then you need to reevaluate your pricing.

    I haven't thought of the closing that way Troy? I have to keep up with it that way.

  10. Posted · Edited by gman201
    wrong year lol     · Report reply

    What percentage of bids is everyone closing on? We were right at 80% for this year but I feel like we left a lot of money on the table! I don't want to close on all of them just wondering if that's about normal for some of you that have been in the business for several years?

     

     

     

     

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  14. Posted · Edited by gman201 · Report reply

    Hey Dave a matter of fact you can clean both with 12v but run one tank for your roof mix an a seperate tank house wash doing only residential ! Just doing roofs your leaving a lot of cash on the table! It's a pain in the but using 2 tanks but depends on your cash! A small investment in a pressure washer an DS is the way to go .But for roof cleaning you would still need a tank an designated pump.Not to knock Xjeting. Do a little research on this forum an you decide whats best for you.

     

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