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Clear Shine Maintenance

Problem with my chem distributor

Question

I had an issue with my chem distributor a month or so ago and they are just now addressing the issue (I was told a month and a half ago that the rep would get back to me on it and I just heard from the collections dept. today who inturn called my rep when I told them I was waiting on a response from him). I had gotten a bad drum of SH from them and I did 2 jobs with the drum of bad SH before I realized it was bad and consequently lost a days worth of work that I had to redo along with having to pay my help double (3 guys).

Here in lies the question. All the company did was replace the drum with a fresh one, but when I complained about losing money because of their defective product, all I got was "well we are not going to charge you for the replacement drum". I was kind of looking for some kind of compensation either in the form of a discount on the invoice or a discount on a future purchase, but the reaction I got from them was that of "we are not responsible for anything you do with loss of work". I told them that they cost me alot of money, but to them, they just didn't seem to care.

Also, I adressed this issue with both my rep and he even checked with his manager and there is nothing that is going to be done. Now I am not trying to get a ton of money out of this company, nor am I trying to recoop all my losses for the jobs I had to redo because of their faulty chemical. All I am asking is that they would give me a discount as form of good gesture for their mistake but I have yet to even get an "I'm sorry"

When I called to tell them about the bad SH, they informed me that they had "some issue" with their SH and I wasn't the only one with the problem. They did tell me that they would replace it for me (which they did) but then billed me for it at a higher rate. Then to beat all, they told me that I wouldn't be responsible for the first invoice. I told them that no, I would not be responsible for the second invoice, because the second invoice is at a higher rate.

I am thinking of switching to another chem company, but I will have to see who is in my area that I could possibly get it from.

Also, the reason I did not know it was bad to begin with is because I had just gotten it and we wear masks when handling SH wheather in pure SH form or roof mix so I did not smell it.

BTW, THE COMPANY IS THE SAME COMPANY WHO MANY OF YOU GET YOUR CHEMS FROM.

Am I out of line on this??? Thoughts???

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I had an issue with my chem distributor a month or so ago and they are just now addressing the issue (I was told a month and a half ago that the rep would get back to me on it and I just heard from the collections dept. today who inturn called my rep when I told them I was waiting on a response from him). I had gotten a bad drum of SH from them and I did 2 jobs with the drum of bad SH before I realized it was bad and consequently lost a days worth of work that I had to redo along with having to pay my help double (3 guys).

Here in lies the question. All the company did was replace the drum with a fresh one, but when I complained about losing money because of their defective product, all I got was "well we are not going to charge you for the replacement drum". I was kind of looking for some kind of compensation either in the form of a discount on the invoice or a discount on a future purchase, but the reaction I got from them was that of "we are not responsible for anything you do with loss of work". I told them that they cost me alot of money, but to them, they just didn't seem to care.

Also, I adressed this issue with both my rep and he even checked with his manager and there is nothing that is going to be done. Now I am not trying to get a ton of money out of this company, nor am I trying to recoop all my losses for the jobs I had to redo because of their faulty chemical. All I am asking is that they would give me a discount as form of good gesture for their mistake but I have yet to even get an "I'm sorry"

When I called to tell them about the bad SH, they informed me that they had "some issue" with their SH and I wasn't the only one with the problem. They did tell me that they would replace it for me (which they did) but then billed me for it at a higher rate. Then to beat all, they told me that I wouldn't be responsible for the first invoice. I told them that no, I would not be responsible for the second invoice, because the second invoice is at a higher rate.

I am thinking of switching to another chem company, but I will have to see who is in my area that I could possibly get it from.

Also, the reason I did not know it was bad to begin with is because I had just gotten it and we wear masks when handling SH wheather in pure SH form or roof mix so I did not smell it.

BTW, THE COMPANY IS THE SAME COMPANY WHO MANY OF YOU GET YOUR CHEMS FROM.

Am I out of line on this??? Thoughts???

Univar?

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In general a company isn't responsible for consequences, they simply offer a product. If the product is bad - and they replace with good product - then they have done their part. Why do you think you deserve to be compensated for a day of work? They aren't responsible if your business depends on fresh chlorine - if you don't have a backup plan - then that's your fault. Of course if they continually give bad product, then they will lose customers.

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He didn't say he wanted to be compensated for a day of work, he actually specified that's not what he wanted. I definitely would not pay the higher price. You agreed upon the price when you first purchased it, their product was defective which warrants replacement. In my opinion the fact that you had to go back to them, hauling the drum with you, is enough to warrant some kind of discount or price reduction because you are paying for their mistake. Unfortunately, a big company like that doesn't care whether you buy from them or not.

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In general a company isn't responsible for consequences, they simply offer a product. If the product is bad - and they replace with good product - then they have done their part. Why do you think you deserve to be compensated for a day of work? They aren't responsible if your business depends on fresh chlorine - if you don't have a backup plan - then that's your fault. Of course if they continually give bad product, then they will lose customers.

I have to disagree. If this happened to a large acoount that used that SH in some type of processing and it shut them down they would ask for compensation and probably receive it. When I worked in textiles we usually received compensation for defective materials that we ended up processing that shut equipment down or that caused failures in product testing.

I don't think it is unresaonable to ask for compensation for lost wages, etc. You probably won't get it only because you are small potatoes.

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Although it rediculous not enough controls involved to prevent the issue I can't say you deserve anything but a refund upon returning the product as there is no real damages. If say the product damaged equipment or ruined product it normally used for then maybe some compensation would be in order. The way they worked it sounds to be a refund and when you choose to buy a replacement that yer fault. Coulda took yer money and ran to another supplier in that sense. They should offer to replace with no new transaction also which would keep your end price being that of the first invoice.

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I started doing PWing about 3 years ago, so I'm still a relative noob. My primary business for 12+ years has been window tinting. In the window tinting business, when there's a problem w/ product, the installer gets compensated to replace it. you ought to at least get an apology if not a credit for your trouble.

It does make me think about the automotive parts industry, though. If you go to Autozone and buy brake pads for your car, and they have a "lifetime warranty", and you end up replacing them, Autozone will provide replacement pads, but not pay for the time and labor for you to switch them.

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I think window tinting is actually the best way of providing protection to your windows and hence applying tints always help in providing you an edge over any kind of other protection.

Window Tint Schools

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