PWSage

Wow, thanks for the information.

OH'' I forgot. We currently use Serviceworks CEO software for customer tracking, scheduling and billing and Quicken for tracking out payables and reports for accounting. Thanks, Bates McLain Spray and Clean 2007 - Our 14th Year!

What works for you? Over the years we have used everything from notebooks (the paper kind) to laptops with 'fancy smancy' software. We are currently in the midst of a business audit to find what works/what doesnt, and the system we use is in question. In the past we have depended (?) on customers from Yellow pages advertising, this year we tracked every call, every job and found the YP wasnnt a good investment. No we have to replace the new customers generated by that nedia with our own marketing, basicly mining our database for repeat business and refferals. Question for us is since we have to clean up our database, where to put it so it is usable and easy to operate.

Some items (hoses, QCs, name brand parts) are cheapest price including shipping for me. Other items (soaps, speciality parts, repairs parts) I go with the best quality available, price less of an object. Basicly its cheaper in the long run to buy the best. I do try to spread my dollars around to good suppliers who have been helpful and offered customer support, got to keep the good guys in business. I will not deal with some companies who offer cheap prices, cheap products, and bad customer service (no names mentioned-- you know the company)