I agree with you 100%. I think my biggest concern was not about my issue/order at hand, but more of - What would we do without Envirospec? I was also fortunate enough to find them back in the day, and know it would hurt my bottom line & be much harder to chase needed items if they were not still in the game.
I'm now sure they are quite alive & well (and hopefully thriving). I think it was just a fluke with my issues, mostly due to the loss of my main contact there.