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Barry M

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Posts posted by Barry M

  6. Posted · Report reply

    Up until last Aug my site was being hosted by ipowerweb for about $100 a year. Well last Aug my new web hosting company had my domain name transferred from ipowerweb to them, they did all the dirty work and I didn't have to do anything. I never thought anymore about it, until a few days ago I saw that ipowerweb charged my bank account $95.40 to renew my account for the upcoming year.

    I got out my old paper work and saw I was paid up until Feb 4th of 2008 so they were obviously charging me for the year ahead. Well after being on hold for literally an hour I finally talked with someone. Apparently they don't consider having your domain transferred elsewhere and not using their services at all the same as cancelling. They said I had to call and "cancel" the account. So the lady said she would cancel it out for me and refund the money.

    So all is good right? Wrong, I saw they only refunded my account $37.45 yesterday, so I called again. Once again on hold for an hour I was answered. Even though I haven't used their services since last fall and even though the $ they took from me was for the upcoming 12 months, I still hadn't "cancelled" in time before the renewal date so they are charging me a fee of $57.95 WTF!!! I got the whole "it's in our policy" BS. After arguing with an agent for awhile I asked for the manager. She said he was going to tell me the same thing but I didn't care! So she says hold on while I verify your account. Now I am literally on hold with them right now as I type. It's been 30 minutes now I've been waiting for a manager. I am sure they just want me to hang up.

    This is a prime example of a company that is blinded to the fact that their customers are the only reason they exist. Their so called "policy" benefits them, not the customer. That $50.00 they stole from me is nothing compared to the business they will never get just from a few people reading this post, I hope it was worth it.

    So if any of you are using them, and decide to go elsewhere, make damn sure you call these jerks and "cancel" your account at least 30 DAYS (according to policy) before your renewal date.

    PS. I just talked to someone again, of course it wasn't a manager it was just some foreign guy that had no clue about anything, figures. Nice customer services ipowerweb! thumbsup.gif

  9. Posted · Report reply

    I voted to soon to tell but I am slightly concerned about the upcoming residential season. I have projected some nice numbers for 08 but the economy could put a damper on that.

    I have been watching Michigan closely since last year, for those of you that don't know the MI economy has been very bad for awhile due to the car industry. Though it has certainly affected small businesses in the area, there are still pressure washing companies up there that did just fine last year in terms of numbers.

  10. Posted · Report reply

    I'll never forget the first RT I went to a few years back. I had only talked with Steve on the phone, he told me to meet him at Hooters the night before the RT and that he was the guy with the ZZtop beard. Walking up to the entrance my stomach churned with nervousness, I was a scared to death new guy going to meet up with his peers and I didn't know crap. As soon as I walked in the door I spotted Steve across the crowed room, the hostess asked me "how many were in my party" and I said "I'm with the ZZtop looking dude over there with all the women around him".....lol.

    The rest is history.

  24. Posted · Report reply

    All of the new guys or the ones that have been in business for less than five years or so are extremely lucky.

    You all have some type of net work base to help out and give great advice or help in all aspects of this business.

    I bet sometimes this will determine the decision if a person will enter into the Pressure Washing Profession or not.

    Books

    BBS's

    Round tables

    Conventions

    Vendors

    Education classes offered

    (and more sources......) were not around when us old timers started our Business. All I can say is use these tools to help you make the correct decisions to save yourself TIME and MONEY of the pitfalls that I have done in the beginning years of my Pressure Washing Profession. There was nothing around or if it was it was hard to find the correct guidance of this industry trade.

    Good luck to all!

    You were lucky Tony to start when you did - less competition, .99cents per gallon gasoline, better economy, and more understanding customers that haven't been Walmartized by cheaper is better.

    Just messin with ya, your right about technology these days ain't it great? Good talkin with ya the other day.

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