powerhouse power wash

I have employees that the customers like very much, they have been with the company over 3 years, the problem I am having this year is a lot of call backs, customers calling that crew forgot to stain certain areas of a deck or forgot to make a repair, or not happy with the cleaning of the deck, or did not clean up after. the problem is that I have them go back to make good and take care of the problem, with out pay, becaused I already paid them to do the job rigth the 1st time. now thier Idea is to charge the customer an extra $100. on the estimate to make up for the call backs. they feel that they should be paid if they have to go back and correct what they forgot to do. the forman is always telling me the jobs were complete and inspected and are fine and sticks to it, even when customers email me with photo's showing what they forgot. How would you handle this? your help is needed Rob Rosa

In the next few months I will be reseaching information from as many power washing company's and asking them to share thier estimated times in completing a task, once done i will send a copy to those who helped in allowing me to put the information together. How long does it take to Wash a 400s/f (deck two man crew)? How long does it take to strip a solid stain from a 400 s/f deck ? How long to strip a semi-Transparent stain from a 400s/f deck? How long does it take you to rip out and replace a 12ft 5/4 x6 deck board ? Rob Rosa How long does it take to stain a 400s/f deck ( 2 men ) what method do you use? How many decks can you wash in a day ? ( 8 hrs 2 men ) How many decks can you Strip in a day ?( 8 hrs 2 men)

Thanks, as you can tell, newbie

I thank all who have responed to my post it has given me alot to think about. I pay my crew $18.00 per hr. plus end of year bonus, this year they each could of gotten $3000. in bonus money but because of all the call backs, they are only getting $500. and the formen thinks he is entitle to more, which will now change the whole bonus deal for next year. Instead of end of year bonus it will be a month to month bonus with a percentage of 10% decucted for every call back. I will be showing all the comments, all of you have given me in hopes that it will show them, that they 'er jobs are not a 100% safe and call backs will not be accepted. Please keep the comments comming, you have no idea how much your comments will be helping me get the company back on track.