Doug Rucker

Adrian, YOUR BACK. Great to see you. I actually PM'd Brian your number this week. Was hoping he'd already called you.

Brian, where is Lago Vista in relation to Houston? I know a GREAT wood sealing contractor I may can recommend.

John, just so you know the problems with Houston have nothing to do with the EPA or Code Enforcers. Code Enforecers go around and ticket people for properties in disrepair. Overgrown weeds, trash cans left out overnight, broken down cars left in driveways or in one spot to long etc, etc,. The EPA stated in the last meeting, and I am paraphrasing here, but they pretty much said that our industry is not even on their radar. They have much bigger concerns than pressure washers. The problem in Houston is with the Environmental Affairs Division w the Houston Police Department and their interpretation of the CWA and the fact they believe the CWA says nothing can go down a drain but rain. I asked Ron ********** back at the beginning of this year, (as a contactor that was ticketed), to look into and help us in getting Houston squared away. He has done that, and continues to do that, And at his own expense. Ron actually invited Rober Hinderliter to come to the last meeting in March. They didn't just show up on their own. To do this day I have seen NOTHING that the PWNA has done to benefit or help us in Houston. In fact I have seen the opposite. Everything they have done that I am aware of has hurt us. Rest assured we are making great strides and moving along well in Houston with Ron's help and leadership. We WILL prevent this from happening in your city and when it's all done you will be able to thank RON. These events with the PWNA invading Ron's privacy, stalking etc, have not and will not cause us to take a step backwards. Exactly the opposite, it is a HUGE step forward. As Tony said, we are finally able to purge our industry of individuals in leadership that are not looking out for yours and my best interests.

Scott, I think the fact that they will not answer Tony's repeated request for full discolsure, as well as others, proves that they all knew about it and help plan it and my guess is Mike was not alone (I think myabe 1 or 2 other BOD"S were there too) in his invading Ron's privacy.

An Open Letter to the PWNA This is in response to the letter posted on TGS announcing the resignation of Mike Hilborn. I have read the letter on TGS announcing the resignation of Mike Hilborn and am responding as a contractor in the Pressure Washing Industry as I am not a member of the PWNA nor do I have plans to be. The letter announcing the resignation re-enforces why I will probably never ever be a member of the PWNA. The announcement should have ended in paragraph two with the words “The PWNA does not, and cannot condone this type of action” and then followed by an APOLOGY and asking for forgiveness from all contractors that may have been affected by the PWNA’s actions. Instead it’s as if to say that while we do allow the investigation and stalking of our members we do not allow the posting of our results. To add insult to injury you then stated that this episode is an “embarrassment to our organization, and to every Power Wash Contract Cleaner; the negative behavior between fellow contractors needs to stop. This type of action reflects negatively upon the entire Power Wash Industry and gives our customers the perception that Power Washing Contract Cleaners are uneducated and not Professionals similar to Plumbers, Auto Mechanics, Painters, or other Trades” Your absolutely right, and it should be an embarrassment, TO YOUR ORGANIZATON, but I can tell you I am not embarrassed as in over 22 years of being in this industry in both Florida and Texas, I have never once had a customer ask if I am a member of the PWNA. Your organizations actions reflect on you, not me. Furthermore you really have no right at this point to command that negativity between fellow contractors stop especially when you go onto call Plumbers, Auto Mechanics, Painters and other trades as uneducated and unprofessional. I have many friends in those fields and believe me, they are VERY EDUCATED AND VERY PROFESSIONAL. That statement is an embarrassment to me. It seems to me that the slogan “Negativity breeds negativity, and nobody wins” is a favorite when somebody disagrees with the PWNA. Actually Negativity only Breeds Negativity when YOU ALLOW IT TO. When a person talks about your bad service or actions on a public forum it is because you have not handled that person’s request in the proper professional manner and they feel they have no other recourse to get someone to listen. This is not negativity, this is bad customer service and poor follow through on your organization’s part. There are people on *** right now that have publicly stated they have asked for refunds and have not heard anything from you for DAYS. Is it to hard to simply go on and make a statement like, “your check is in the mail” or at the very least communicate that to them in some fashion so that we can see how you are responding? I have seen countless posts on BBS’s of members asking for refunds, not receiving membership packets in a timely fashion, not receiving return phone calls, return emails, etc etc, but never do I see the PWNA come on to answer those posts. Your organization has many, many CUSTOMERS that are upset and DISSATISIFIED with your service, (not to mention your actions) yet you choose to do nothing about it but accuse us all of being negative. If this resignation announcement was meant as “damage control” it failed miserably in my opinion. Lastly, you state that “I feel there is a lesson to be learned by everyone involved; act accordingly to how you want to be perceived, are we Professionals or Not?” That statement really should not be in the letter but instead sent to every BOD member with the note,” let’s all think about this statement over the weekend and meet on Monday to figure out how we can correct OUR mistakes and OUR PUBLIC PERCEPTION. “ And when you come back on Monday perhaps answer this question that has been publicly asked many times by one of your members Tony **************, So I ask again. Are there any board members who knew what Mike was doing and encouraged that kind of act on a PWNA member who are willing to step up, identify themselves, so we can at least move on knowing their character so we can judge our associations accurately in the future?” You see, these are the types of questions that when asked publicly and get NO PUBLIC RESPONSE from your organization cause the embarrassment and the unprofessionalism you speak of for you and your organization. Also, somebody from PWNA, if you have not done this already, MAN UP, Call Ron ********** and apologize on behalf of the PWNA. BEG for his forgiveness. And post a PUBLIC APOLOGY as well. What your ORANIZATIONS REPRESENTATIVE did was wrong. Now it’s time to DO THE RIGHT THING. There is nobody in this industry that can help you more RIGHT NOW than Ron. How you choose to respond will dictate the future of your organization. Regards, Doug ********** Clean and Green Solutions 281.883.8470

Sounds like your working w the wrong distibutors. The ones I work with call me back immediately whether it's a 10$ order or over $1000.00. Call meif you want and I'll recommend some good ones.

"First,the PWNA did not check into Ron's background, I did. Up until now, I have not posted this on abulletin board or talked about it outside of the board of directors" from origional post IMO...Mike Hilborn should have been immediately removed as ED as soon as he told another BOD member he did this. This was a shameful,cowardly,classless, and TOTALLY UNETHICAL action. Now, all BOD's should be removed or resign for allowing it to be posted and continue. Per my conversation on the phone about a month ago with Mike Hillborn, he told me that nothing can be posted on a board without full approval form ALL BOD's. No I am not a member, but wanted to post my comments.

Yes it work well for old stains as well, (unless it is synthetic oil) but older stains may take a couple applications. Also it DOES work great on concrete too. Only concrete it does not work well on that I have found is sealed. Sometimes a little harder on smooth concrete too like in some parking garages. As long as it is a porous surface it works great. Cold water is fine. Just remeber you ahve to let the product sit for at least 30-45 minutes or longer. When you call eatoils ask for Charles and he can answer ALL your questions. He is very knowledgeable about removing oil, gasolins, hydro carbons, etc.

281.883.8470 $75.00 Special for the month of May. CAll today for details. Clean and Green Solutions uses Environmentally Safe Pest Control Products to prevent mosquitos from coming onto your property. Our application process prevents mosquitos from wanting to come onto your property instead of attracting them and them killing them. We guarantee a 95% reduction in mosquitos from your home or outdoor event.

Neil be careful about putting anything in a van. I know a contractor that just bought a brand new van and put a skid in it and now is unhappy becuase all he can smell is gas fumes. Sent you a PM also.

Looks great Chris, and yes use that rear gate as a biilboard, you'll also like it for loading and unloading items. If you are doing reidential, I would suggest putting the hose reels, (unless they swivel) on the passenger side so that when you pull up to a house you can walk straight to the water supply and hook up and then grab your pressure hose and head to the spot you are going to start at. With them facing the rear, you will find yourself having to walk all your hose down the street and then draggin back to the house. I bought a use rig once that had the hoses facing like yours and it was a pain. Now if your doing a lot of commercial, you'll be ok with that as you can maneuver your truck however you want. I like the trailer size and the fact that is tandem axle. Nice lookin rig

For all your Pressure Washing Houston needs call 281.883.8470 for a free no obligation consultation and estimate or visit us at www.cleanandgreensolutions.com Find us on FACEBOOK and you can view pictures of some of our recent work. Clean and Green Solutions is your Pressure Washing Houston preferred company.

Pinellas County - one of the toughest markets in the U.S. to do anything right. So many hacks and scammers running around. I was in business in Clearwater for 10 years. It was a daily fight against the low ballers, lawn companies and painters, and everyone else that does "pressure cleaning".

Niiiiiceeeee

Congratulations, that's gotta feel good....

Looks great Jason

Brian as Celeste said, Chalk it up to the price of education. At the Same time give yourself a huge pat on the back. You did not give up and you FINISHED well. That is very admirable. Obviously you have a strong work ethic and, again, like Celeste said, things will and can only get better as you get the proper equipment and training. Don;t get down on yourself, keep pluggin away, your gonna be fine.

Hey Brian, I am here in Houston, if I can help you in anyway let me know. CAll me or email if you need too.

thanks for recording Ron

1) No, 2) Just a few minutes, 3) Get a Ladder Saver tip, or use an x Jet for high areas. I wouldn't use hot water on the exterior of a house either. Not really needed for what you are removing.

When they tell me that my competitor said that they "only use bio-degradable products" I then explain to them how that EVERYTHING is bio-degradable. Including their house. Inform what Bio-Degradable really means and turn it on your competition for using that term. That's a term used to try and WOW a customer, when they having nothing else to WOW them with. Explain to your customer you would never insult his/her intelligence by using that term just to make a sale. (by the way, sounds like he/she doesn;t understand the term) And then do like DOug says, "propreitary infromation" that you are not allowed to divulge, but that all your cleaning products are safe for the environment, if they are. Educate your customer in a professional manner and you'll win them for life.

Yes, I use the ladder save daily. I have yet to find any cons. Love it. Got mine when they first came out several years ago and have been using the same one since. I think they cost about 50$ and and to me they are worth more than their weight in gold.

Always ask "why he's selling it?" And ask if he has all maintnenance records for you to review. Oil changes, Repairs, etc., Is he origional owner?

Yep, just rinse w water. Occasionally I'll add some Baking Soda.