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Celeste

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Posts posted by Celeste


  1. Well crap....if I'd known about the Oxalic thing, I may have been able to forego surgery!!!

    On a different note, there is a little yellow book - Emergency Response Guide - that no first aid kit, work truck, or whatever should be without. They can be gotten from Labelmaster or maybe even your local fire dept or EMT.

    Celeste


  2. I'm not but as I understand it, it can develop out of the blue. My mom wasn't then last year she got stung and had a bad reaction and went to the hospital. The next time it was worse and she almost did not make it to the hospital before she started having breathing problems. She hasn't been stung since but they say that if she does she may really be in trouble. I guess if you have an employee that is allergic, they should be able to provide the stuff, huh.


  3. My biggest question about using the rope technique - does it get in the way having it attached to you, either from the front line with rapelling gear or from the back like on safety harnesses. It just seems like it would be all in the way. I want to try it though. Roger did the stuff in the Marines so is quite gung ho to try it while working.

    Celeste


  4. Reed, at a minimum you should keep a good line of communication with the HO (at least until you've been served with the lawsuit). If you continue to be as professional as we know you to be, it could not possibly damage your case. I would also keep a dated photo journal with maybe another professional's opinion so if this draws out for many more months, you can still show at what time the wood went beyond repair. Just another .02 worth.

    Celeste

    PS - I'll bet if we all sent our .02 to you, we could probably pay for your lawyer!


  5. If this does go to court Reed, they will bring in experts - you have enough folks backing you that I don't think you'll have a problem with any expert testimony on your behalf. In our state (NC), the plaintiff has to prove 100% negligence on the part of the Defendant. You should be able to skate right on by. Did you take pictures as you progressed with this deck? Those always seem to be helpful.

    On a lighter note.....maybe your finger will suddenly swell back up and you can just flip them all off (with medical excuse!)

    Good Luck,

    Celeste


  6. Ours are free, which we follow up in writing (with a "good through" date on them) via mail along with a phone call. We are starting to "set appointments" for estimates so that the estimate actually becomes a total evaluation of anything that we can do. We've not lost a bid yet and are not the lowest in the area so we're not pricing too low.....I think that we are just very thorough with our educating of the prospective customer.

    Celeste


  7. Hey Celeste,

    I am 75% sure I will be at the roundtable in DC next week.

    thats a good idea to have someone local check out the equipment for me.

    The power of internet message boards!

    Thank you.

    Lou, shoot me an email and let me know your ballpark spending range. I can try to make arrangements to get to Winston and take pics of this guys stuff if you're in his asking range. We're coming to DC so I can bring you the pics and details. From what he's told Roger (and yes we have personally inquired on the package) it's a great deal, just more than we can personally take on right now.

    Celeste


  8. Lou, as far as rigs in other states.....it is possible that there is a member on the board who may be close enough to go check it out for you. We bought ours from an Ebay auction however, we were fortunate enough to be about 10 miles away from the guy. If you run across one in the central NC area, we'd be glad to take a look for you so at least someone's eyes besides the sellers would have been on it.

    The one in your post looks like a pretty nice setup - Roger's concern was the 16 HP motor running a 3500psi/5gpm machine. Ours is 3500/5.6 with an 18 HP and we feel it would do better with a higher hp engine.

    There is a guy about an hour away from us with a 2 man unit for sale -(Hydrotek) but I'm not sure what kind of money you are wanting to put into start up. We can get details then check it out for you in person if you like. Are you going to be at the RT in DC?

    Celeste


  9. We have closed 99% - if we don't want to do a job, we diplomatically decline (with solid professional advise of course). We don't decrease prices except for public servants (cops, firemen, emt, teachers) and it has seemed lately, the higher we bid, the more jobs we get (gotta love that!) We very much practice the same ethics as

    Pressure Pro up there - you can never go wrong taking care of your customer the way you would want someone to take care of you.....sort of the "golden rule" of customer service.

    Also, speaking of gutters, and this may be appropriate for a strictly gutter (not minded) thread, BUT, I have read an article that may make yet another point for marketing gutter cleaning. (Can find and post if someone wants me to) MOSQUITOS! Mosquitos breed in standing water...if gutters are clogged, they are breeding grounds for mosquitos which as we all know, carry nasties like West Nile. If you can't appeal to a homeowner's common sense to take care of their house, they may bite on the health issue.

    Celeste

    Oh, we also only travel about 40-45 miles. We will continue free estimates, but now instead of just going to do it (unless we're in the area for another reason), we call and confirm that we will be there and ask that the HO meet with us for a "full consultation".


  10. But what do we know - What really matters is that you "wear" tags rated for 11000 lbs. - right Celeste:rotfl:

    I simply stated that our tags are rated for 11000 lbs for the point that our truck is capable of doing so - I for one would not be stupid enough to obtain a tag that (a) was not an appropriate weight for my vehicle just to be saying that I could and (b) was inaccurate information through the DMV which could cost me in the future.

    Clearly what "matters" is that you have a vehicle equipped with what you need to do your job safely. As it has been said earlier (by other MEN) a 1500 will do just fine but primarily may not last as long as a 2500 or 3500. I believe Lou is looking for a starter within a budget. This is exactly how we viewed our 1500 and after one year in business, we can happily say that we have NO company debt which means that in the next year, heck yeah Roger will be getting a bigger truck to pull with and I will still be driving the 1500.

    Celeste


  11. Tony C

    Somewhat backed by the other professional opinions of Cuprinol Deckscapes, let me reiterate that this customer wanted to achieve a color that was as close to the solid stain color as she had before. This was not possible using a wood toner type product like Ready Seal or Wood Tux. It is not always possible to (a) walk away from a job because they don't like your stain selection (b) sway what someone wants because your opinion isn't the same. What we try to achieve is providing what the customer wants and based on everything that we have read and questions that we have asked, the Deckscape product should have been fine. Bottom line is that the mildewcide failed and SW is making good on it. Roger stands behind his work and will do what is necessary to make her happy and we will get 4 more decks out of this painful lesson. I'm done beating us up about this.

    Thanks for the responses. Many issues have been resolved.

    Celeste


  12. I can maybe understand about color fading in places.....ever notice how your tan fades differently on your body? The biggest failure here was the mildewcide in the product. I just want the whole mess to go away (which it's not, but I can wish) We're going to meet her sometime this week to discuss the next step. Yuck.

    Celeste

    Here's a small example of the mildew.....which on the one hand, should not have happened as Deckscapes contains a milewcide but on the other hand is linseed oil based which is otherwise known as "mildew food".

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