Aries EC

Hello everyone! It's my first post here and we are new company in SE Wisconsin. We ordered and recieved a Coxreel, 300' 3/8in 1225 model from factory. I looked at handle and almost fainted. Now, either I am blind or there is something wrong with it. The way it is, I cannot crank it because handle doesn't go past the frame and reel stopper. It doesn't crank as it is and it surely won't when I attach plastic handle tip. Is it the way it should be and I am doing something wrong or they sent me reel with wrong handle (not parallel to the frame)?

Thanks for help. Good to know it's the right handle. It really doesn't look bent (no marks, just that weird shape) nor it's easy to bend. I will call them first thing on Monday to figure what to do. If You have that reel mounted, did You use just 2 1/4in bolts?

Heh, the problem is that the handle has a hole only on one side. Also, as far as I see, handle can be attached only at one side of the reel. I attached 2 pictures to describe this problem better.