James A. Lewis

hydrotek

John T, thats a fine truck hope you get it your logo will look good on that one.Did you sell the car yet?

Here is a great opportunity to turn bad news into great news while offering a solution to this kind of situation.Len, it would be terrific if you contacted Tim Waller at channel 4 that ran that story and offer a solution as to what to look for when you are looking for a professional to wash your home.I think your business would soar to the highest level.And he would more than likely welcome the opportunity. Jim

www.pressuretek.com

Rod, I agree there are frustrations being a service company.A direct approach with the customer is first and foremost, this lying the groundwork for the relationship beyond this point,an agreement.There are those who can really heat things up. I had a customer who would do exactly what you described, he would call and expect immediate service and complain about this stain and that. I did jump quickly to solve his issues and I was successful in making this customer my best customer by demonstrating that his business was as important to me as my own.He graded me and I graded him at the same time, in our heads.He never expected me to do anything for free.I just add extras to the bills and my contract always says:additional services added while on-site will be billed accordingly.I read there are 9 different types of customers you will come in contact with.I have a small list like yourself of customers to avoid who fall into the 9 personalities.Most of those 9 I can find a way to deal with.If your list is small as you say sounds like you do a fine job at customer relations.You are not your average contractor and taking the high ground is who you are. Just keep doing what you do best.I wouldn't allow a few to destroy my attitude on any day.I just dont agree on giving any customer a speaking to about thier inabilities to please me, I will just move on.

Rod, are you serious? I make a report card for the customer in my head. I do the grading when I do the billing.You make things tough and I make a larger bill.You make things easy its going to keep me there working for you.The quality of the work will not change. interesting question.

I ordered mine, a terrific tool to add to our saferty program.

I recall a guy from texas who claimed to have designed some of kbks' brochures.nobody asked him what his intentions might have been.Did you Mike?He hasn't been back dont worry. he got tarred and feathered,anybody that uses others works and claims them thiers deserves to be called on the carpet.Good for you Philip having worked it out with Celeste.I have edited my post only based on thier believe that it wasn't intentional and that they think highly of you,I respect Celeste.great you have taken down all the info that may have been mistaken,but the open apology says there may be many others are there?is it possible?. I said there is nothing put on my site that I don't approve and I know whats mine and what isn't! I stand by that solidly!You may want to be more careful next time.As far as the "I hate Fox avatar" it speaks for it self,Philips got a tough skin he can take it Mike your more the crybaby about it here. Mike , there is no good hate, you need to reevaluate that statement.As I will reevaluate philip and this situation.I am a reasonable person.Maybe I am a little hard on this a touchy situation for me,I wont go into that here and now.but a crack in credibility is a crack in credibility. Mike you need to chill out, Iam doing my job,do you really think this is okay for newbies to know printing anything of anyones work is gonna get a pass?even if you apologize when you get caught?Was it because the guy from texas isn't in you circle of wagons that he didn't get a pass?Maybe as the site moderator you should be removed.Ethics stand tall here and promoting high standards is what this site is all about.I accept the apology Philip has made on this site,however the actions are unacceptable and your giving a pass is unacceptable as well.Philip there is a crack in your integrity brought on by yourself,I surely hope this is rectified within yourself, thats something Mike won't be able to cover for you here.but good try there Mike.I will not comment on this subject beyond this post so do all the whining you want mike, for me you have no credibility any longer.However Bill Clinton could really use you now.

Anthony , you dont sell coffee anymore let it go. youv'e got to let it go."think grease".Starbucks does not package for any one else. especially publix.I hate starbucks.....well.......its addicting.

sounds like an unloader to me. Just replaced one myself.

The site looks okay.

here is some good sales advice as well "bury that one and move on to the next" quit wasting time worrying over why you didn't get that job. If you are a good salesman you will figure that out anyway, you just dont win them all.I also believe a good salesman cant sell any product to anybody, thats a con artist not a salesman. If you truly believe in what you sell you will sell more of it than the person who doesn't thats the bottom line. would you buy what you are selling? if not why would anyone else? Buy the product from yourself and then you will sell it with ease.

Jason, If you were in los angeles you could call your self "boyz in the hood". thats registered so dont even try to pirate that! and a "hotshot" is a fire fighter right Anthony.

John, I just sold my 1970 SS El Camino what a babe had it forever. are you sure you want to get rid of it? I sold it to a really old friend who just begged and begged for years and finally for the right price I let her go.

can't fool me this is an undercover police car !