I have been dealing with an online customer that is making me lose my cool.
It started 2 weeks ago. She got her "value pack" order minus one item. Of course, a polite email was out of the question, she had to tell us that she expected it rectified ASAP. I apologized and sent a replacement. In what I would later realize was a mistake, I sent it Priority Mail in an attempt to shave a few days and a few bucks. At least for now, it has vanished...
FF 1 week, she emails to let me know that she has not received the replacement and will issue a chargeback unless it arrives at her location by Wednesday. This is Sunday PM. I apologize, commit to see what happened, and commit to ship a another replacement 2 day air. I remind her that issuing a chargeback for merchandise already received is illegal.
Today: I get a response telling me that unless she gets her light by Wednesday, I have left her no choice except to issue a chargeback. Furthermore she would have already sent back the merchandise if we had issued a return label (which she never asked for).
Arggg... Why are some people such unreasonable jerks who insist on trying to force their way through like like a bull in a china shop?!?
I told her that she could either return the merchandise or keep it and pay for it. I also told her that if she proceeded with the chargeback I would report it as CC fraud... If she were in my store, I would physically take my goods, shove her refund in her pocket, and show her the door. But she's not...
I have been dealing with an online customer that is making me lose my cool.
It started 2 weeks ago. She got her "value pack" order minus one item. Of course, a polite email was out of the question, she had to tell us that she expected it rectified ASAP. I apologized and sent a replacement. In what I would later realize was a mistake, I sent it Priority Mail in an attempt to shave a few days and a few bucks. At least for now, it has vanished...
FF 1 week, she emails to let me know that she has not received the replacement and will issue a chargeback unless it arrives at her location by Wednesday. This is Sunday PM. I apologize, commit to see what happened, and commit to ship a another replacement 2 day air. I remind her that issuing a chargeback for merchandise already received is illegal.
Today: I get a response telling me that unless she gets her light by Wednesday, I have left her no choice except to issue a chargeback. Furthermore she would have already sent back the merchandise if we had issued a return label (which she never asked for).
Arggg... Why are some people such unreasonable jerks who insist on trying to force their way through like like a bull in a china shop?!?
I told her that she could either return the merchandise or keep it and pay for it. I also told her that if she proceeded with the chargeback I would report it as CC fraud... If she were in my store, I would physically take my goods, shove her refund in her pocket, and show her the door. But she's not...
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