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Mountain View

Customer follow up

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With any job I usually take a bunch of pictures. When the job is complete I send the customer a thank you letter, fridge magnet, and an 8x10 with (usually) six before and after pics of the work (all on the one 8x10 sheet). I just upload the pictures on the WalMart web site and pick them up a couple of days later. Everyone has called or written me saying that they like seeing before/after pics. It only costs a few dollars and a little time to do this. I'm all about customer service (that's what puts be above the rest) and there is a marketing element in all of this too. Do any of you do anything similar?

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