The saying..."You Get What You Pay For" comes to mind, China, Honda Knock Offs are just that.....Not Honda's....but its unfortunate that you haven't received a proper response from the Distributor. Might I suggest Pressure Tek, Southside Equipment, or Powerwashstore.com these are the only online Distributors we've done business with (8 years) without complaint.....ever.
I hope you're able to get your problem resolved.