Robert Hinderliter

To answer some more questions: Most of the questions are because people have not read or studied the Model Ordinance, Model BMPs, or Model Workshop which has been made available to everyone. Eric Flynn had no problem after studying the material in making a presentation to Galveston County, which was very well accepted with a lot of information that they needed. I am going to answer questions that you may have after studying the material that are not obvious. Why do the municipalities need this information: NPDES Phase I and Phase II MS4 Permits require the municipalities to develop and implement Cosmetic Cleaning BMPs with measureable goals. For the Cosmetic Cleaning Industry these parameters are: Fats, Oils, Greases (FOG), and Detergents in the MS4s. Phase II Permits are in 5-year plans, this issue has to be addresses in the second 5-year plan if it was not addressed in the first 5-year plan. There was some lenience when the 5-years plans started, most municipalities’ are in their second 5-year plan. Galveston County is in their first 5-year plan in year 4, which called for these BMPs before the end of August, 2011. These 5-year plans are not a cookie cuter, which is they all do not have to be the same. The municipalities have to submit their plans for EPA approval, which include measureable goals for reporting purposes. Each municipality can do the necessary items in the order and style that comply with their particular situation. Galveston County chose the first 5-year plan year Number 4 to address our industry. This is addresses in most 5-year plans in the second 5-year plan. This means that is going to be like pop-corn going off all over the county for the next 5 to 10 years. Why consult a National Non-profit Trade Association: I do have any documentation on this but I have been told many times by regulators that they could take comment from me as a representative of a National Non-Profit Trade Association but could not accept any comments from me for changes as a private business owner. In over 20 years there has never been an exception. Galveston County reached out to the two National Non-Profit Trade Associations for advice, and when Eric made his presentation it was as a representative of *****. After Eric studied the material he asked if he could change it to fit Galveston County needs. I informed Eric that was the purpose of the Model BMPs, as there was too much material for one person to develop on their own. If a local member of either ***** or PWNA was not available and willing to make the presentation than I would have had to go. Because of this protocol it part of National Non-Profit Trade Association responsibility to fulfill this need. This was explained to me by an EPA Regulator who mentored me about the political requirements of how regulations were developed. As a result this training from an EPA Regulator PWNA was born after CEMA refused to admit Contract Cleaners into their membership. NPDES Requirements, Public Outreach and Education: Part of the NPDES Permit Requirements is for Public Outreach and Education; this means when ever a municipality furnishes a speaker or consultant at any function or personal advice they are filling part of their NPDES Requirements. The purpose of this is not to educate the speaker, but to educate the audience in their BMPs and how they interpret the CWA. This is not a “Public Comment Period”. The Model BMPs do not promote Sales of Expensive Equipment: In most cases the Model BMPs can be complied with for less that $200.00 if the Contract Cleaner chooses. There are provisions for complete reclaim and remediation systems if the contract cleaner chooses for competitive reasons. Statements otherwise are made by individuals who have not studied the materials. Discharges that do not reach the “Waters of the State” are not under the Requirements of a NPDES Permit: Discharges that do not reach “waters of the State” are not a violation of the CWA. There are a very few exception of this that are regional. It would take way too much time to explain rare exceptions here that apply to only a few like the Kansas City Area. Municipalities that already have their BMPs in place are only concerned with their reportable contaminates in their MS4s: If the FOGs and Detergents are above target limits on their annual NPDES Reports to the EPA then the Municipalities will have to reexamine their enforcement, Illicit Discharge Detection and Elimination (IDDE) procedures, and their BMPs. At this time they may look at National Non-Profit Trade Associations for advice on what is working in other areas but are more likely to look at other municipalities for advice. EPA Region 6 has a formal procedure for this in their MS4 conferences. I have had one instance where the EPA required a municipality to open up their Sanitary Sewer System to discharges from Cosmetic Cleaners to reduce contaminates in their MS4s. The Term Cosmetic Cleaners: This term was created by me back in 1995 when the need arose for a term to describe our industry. The City Attorney of Fort Worth and the EPA put it into legalize. It is now in a lot of regulations and ordinances with the legal description. You are welcome to change if you like, but with it acceptance and usage now in a lot of ordinances and BMPs, I believe is would be a waste of energy that could be better spent on other items. Hot Water and Detergents are emulsifiers: This was in a letter I received from the EPA for corrections to my presentation. I looked for it but could not find it after about 20 years. Part of my presentations to Regulators is to always ask for corrections, comments, and recommendations on anything they disagree with. Watch the MS4-08 presentation to EPA Region 6 for verification of this; I believe it is still up on youtube. Due to your request I will go back and ask for another determination letter from the EPA. I believe all of the other answers are obvious from studying the Model Ordinance, Model BMPs, or Model Workshop. Please do not ask any more questions without studying the materials. If you do not want to study it that is fine, all I ask if for you not to make any comments about its contents if you do not know what they are.

Let me answer some questions: First there is a very important Trade Show Next Week for Storm Water Regulator, it is at www.stormCon.com . Normally there is over 2,000 regulators present, do not know about this year because of the shortage of money in many jurisdictions. I have spoken several times at this event, normally I have over 100 attendees, mostly regulators but I had Wal-Mart twice. I did not have the time for all of the proper protocol that I should have done because of a shortage of time caused in the delay in getting approval from PWNA and ***** and getting the CD/DVD produced. I have talked to both Presidents about this, and will not happen in the future. I moved ahead because of the importance of StormCom. Second, the EPA’s Model Ordinance has been in effect since January 2, 1996 which has produced one of the lowest pollutants in the MS4 in the Nation at almost no cost to the Municipalities and the Contractors. It is Reasonable, Rational, and Logical; it makes sense. If you will study it you will see that all it requires is for the contractor to Pre-Clean and Filter his waste water. Filtration can be with an oil absorbent boom and a window screen around the bottom of a sump pump which directs the water to sanitary sewer. Cost less than $200.00. In the Model Work Shop you are shown how to comply with a child’s swimming pool for a drain blocker, a sump from Home Depot, and an oil absorbent boom. Does not look very professional, but it works and is legal! The contractor can decide what technology he wants to use. About my being a dealer, if you look at my work for the past 20 years you will see that is does not push high dollar sales of unnecessary equipment. My philosophy has been that the easier it is to comply, the higher level of compliance there will be, which in turn will give more contractors the opportunity to save the environment. Several contractors who have pushed environmental regulations after they have purchased expensive equipment want the rules to be very difficult in order to limit competition. It takes everyone involved to develop good regulations: Regulators, Manufacturers, Dealers, Contractors, and End Users (your customers). You cannot separate one from the other; it takes everyone involved to produce a good answer. My background: I have trained more regulators and contractors than anyone else in the nation. I know what works and what does not; have been asked to speak many times at regulatory meetings and events. I did this in order to save my business, I was forced into it. On the advice of regulators I started PWNA, again to save my business. Because of the work I did, almost every regulation today for Cosmetic Cleaning includes verbiage, and terms that I developed. I know a lot of Regulators on a personal basis. I presented to EPA Region 6 in 2008 the fact that Houston’s BMPs were not working; Houston was represented at the event. At the time I did not know why: but as time passed it was obvious that the reason was that cleaning was not being done as contractors left Houston because of the threat of excessive fines. There is a lot of behind the scene correspondence that will be released later. It is one thing to criticize, but you need to make specific suggestions for changes, corrections, or additions. The main purpose of the Model Ordinance, Model BMPs, and Model Workshop is so that local contractors can take the material and adjust it to their local situation. This has already been tested by Eric Flynn in Galveston County. Eric took the BMPs and modified them to fit his situation with very positive results. Eric was suppose to talk for 15 minutes, his information was so very informative that it lasted almost 1 ½ hours. I received several very positive comments from the regulators he spoke to. I will let Eric speak for himself on the details. Eric said that he did not have the time to develop the program, but did have the time to modify it slightly and make the presentation! I know the changes that Eric made and I agree with them. They will probably be incorporated into the BMPs at the next printing which will have proper approval for. You have all properly beat me over the head with that one.

The PWNA Cosmetic Cleaning BMPs are Reasonable, Rational, and Logical. There BMPs are the result of over 20 years of work with Regulating Agencies, including Federal, State, Regional, and Local Municipalities. The BMPs comply with the EPA's Model Ordinance at http://www.epa.gov/owow/NPS/ordinance/documents/FortWorthSW.pdf . Model BMPs 5-19-11.doc

May 20, 2011 From Eric Clark, President of PWNA I want to announce to the power washing community that Mike Hilborn has resigned as Executive Director of the PWNA. His resignation is in response to a post that he made Monday, May 16th. Within 12 hours of his post, Mike recognized his very poor judgment and had the post taken down first thing Tuesday morning, replacing it with an apology. Tuesday evening Mike called me and communicated his great remorse and submitted his resignation. He took full responsibility for his actions and said that his actions were his own and that they reflected poorly on the PWNA, thus requiring he resign as Executive Director. The PWNA does not, and cannot condone this type of action. This episode is an embarrassment to our organization, and to every Power Wash Contract Cleaner; the negative behavior between fellow contractors needs to stop. This type of action reflects negatively upon the entire Power Wash Industry and gives our customers the perception that Power Washing Contract Cleaners are uneducated and not Professionals similar to Plumbers, Auto Mechanics, Painters, or other Trades. Negativity breeds negativity, and nobody wins; every contract cleaner loses status as a Professional Contractor every time this type of action happens in public. Our Public Perception will largely now be determined by how this industry acts as a whole on the Internet, and particularly on the Industry Bulletin Boards. Every time you make a Negative Post you lower the Public Status of the Entire Power Wash Industry, and confirm that we are not Professionals! Our Profession will be treated exactly how we act as a whole. Mike Hilborn has been a major part of the PWNA and has taken us to greater heights by volunteering his personal time and money to attend many contractor events, creating and teaching Certification courses, assembling trade shows, and many other great pieces of our organization. His Emotions overcame his Better Judgment temporarily resulting in the loss of a key leader in our industry. I feel it’s a shame. Again, the PWNA does not condone this type of behavior. I feel there is a lesson to be learned by everyone involved; act accordingly to how you want to be perceived, are we Professionals or Not? Thank you, Eric Clark PWNA President

Sorry, I am just the messenger; I do not know the answer to that question.

o view the surgery go to YouTube - robertmhinderliter's Channel The Cochlear BAHA BP100 Hearing Aid for Single Sided Deafness is a fully programmable sound processor (hearing aid) for people with conductive loss, mixed loss or single-sided deafness. It is mounted behind the ear on the deaf side on a titanium post (similar to tooth implant) to transmit sound through the scull bone structure to the inner ear on the hearing side. It transmits sound through bone conduction similar to a dentist drill. Dr. Robert (Bob) Owens of Owens Ear Center (800-693-6732) , Dallas, Texas performed the surgery on Robert Hinderliter in just under 15 minutes. Normal time for this surgery is up to 1.5 hours; however, Dr. Robert Owens has performed over 300 of these surgeries. Only one other surgeon has performed about this number of surgeries in the U.S. The technique that Dr. Owens used does not result in any hair loss around the implant; which may be important to women. I Robert Hinderliter (Patient), am a sales person for PowerWash.com in Fort Worth, Texas. I suffered sudden single-deafness that occurred for no known cause at the age of 68 1\2 on Memorial Day, 2009; just like turning off a light switch! I lost my hearing and balance for no known reason. For additional information on Cochlear hearing processors go to: Owens Ear Center Welcome to Owens Ear Center of Texas Cochlear Products www.cochlear.com Bone-Anchored Hearing Aid (BAHA) For Single Sided Deafness What is a BAHA? Baha Implant

The following email was sent to all of the Houston Contacts above: Dear Ladies & Gentlemen: Robert Hinderliter has asked me to forward to you the numerous bulletin board links to conversations that have been going on about Houston. These posts are from various power washing contractors throughout the country. Would you please respond to some of these questions and statements. PWNA letter requesting the City of Houston for a Public Comment Period Houston Lack of a Comment Period for Cosmetic Cleaning BMPs Environmental BMPs are available for viewing and comment The PWNA - approved by the Board Proposed BMPs - Comments due April 15, 2011 PWNA - BMPs: What they are and what they are not. A letter from Mike Hilborn, E.D.. Board and Environmental Committee to vote on proposed BMPs - Page 2 http://www.thegrimescene.com/forums/pwna-news-events-information/21484-power-washers-north-america-letter-requesting-city-houston-public-comment-period.html http://www.thegrimescene.com/forums/pwna-news-events-information/21377-power-washers-north-america-bmps-what-they-what-they-not-letter-mike-hilborn-e-d.html http://www.thegrimescene.com/forums/pwna-news-events-information/21362-environmental-bmps.html Feel free to contact Robert Hinderliter with any questions at Robert.hinderliter@powerwash.com or by calling 800-433-2113. Respectfully submitted, Jackie Tacheny Office Manager Power Washers of North America 1410 Energy Park Drive, Suite 6 Saint Paul, MN 55108 800-393-7962 Fax: 651-699-6709 info@pwna.org www.thepwna.org

Robert, Such a request needs to be directed to the Mayor of Houston, the Honorable Anise Parker. The Environmental Investigations Unit, to which Sylvia is assigned, has nothing to do with the city ordinance's to which you refer. The Public Works & Engineering Department of the City of Houston sponsored all storm water related ordinances. Enforcement of state laws are as directed by the state legislature. Any problems with them would have to be directed to the state legislature. Stephen R. Dicker, Sr Police Officer Houston Police Department Major Offenders Division 7125 Ardmore, 4th Floor Houston, Texas 77054 Office 832-394-0774 Cell 713-504-7154

What Houston is doing is effecting the whole industry! I suggest that everyone send their own comments to the Houston contacts above.

Surges are commonly caused by: Air Leaks in inlet water lines, especially if you are drawing from a water tank. Also can happen when drawing from a float tank. Tighten up all low pressure fittings: inlet lines and unloader by-pass. Cracked Ceramic Plungers and Valve caps. Packing failure. Unloader failure. High Pressure Soap valve not being closed, running out of soap. Down Stream Injection on low pressure will not cause these surges, just air in the high pressure line. All of the above can be caused by freeze damage, especially inlet water filters.

Pressure Washing First Aid is now at YouTube - PowerwashSafety's Channel Enjoy

DVD-611 Pressure Washer Safety, a $50.00 value is now posted on youtube at http://www.youtube.com/watch?v=FgqNMtypKd8 . It is in 15 parts of 10 minutes each. Please forward your comments for improvement and suggestions to Robert Hinderliter robert@dcs1.com .

I believe some people do not understand how to watch a series of videos on youtube that are linked. There may be a better way but this is how I do it. Go the main youtube site and click on “all videos” such as: http://www.youtube.com/watch?v=FgqNMtypKd8 Then click on More from DelcoCleaningFTWorth, Scroll down to bottom and click on all videos and you go to “see all 83 videos” which takes you to http://www.youtube.com/profile?user=DelcoCleaningFtWorth&view=videos Now you can see the entire library on 4 pages. The most important safety video for managers is No.1 at http://www.youtube.com/watch?v=FgqNMtypKd8 The most important for operators is Operators is No. 11 at http://www.youtube.com/watch?v=4mr8sswSbKQ Hope you find the series of value.

I will check this thread regularly and you are welcome to post your responses here. Thanks, Robert Hinderliter

The complete Pressure Washer Maintenance DVD is now for free viewing on youtube. Search on "Delco Cleaning" or go to YouTube - DelcoCleaningFtWorth's Videos

Keep a good balance is possible only if everyone contributes.

I will update "Heard on the Street" very soon. I have only received two responces so far. The more I get the better the update will be. Please send you recommendations to robert@dcs1.com or call me, my direct line is 817-529-6601.

INFO FOR FINANCIAL STATEMENT REQUEST The attached “Compliance Guide for 501©(3) Tax-Exempt Organizations” outlines what disclosures a 501©(3) organization must make starting on page 12. Excerpts from page 12 and 13 state: There are a number of disclosure requirements for a 501©(3) organizations as noted below. Detailed information on federal tax law disclosure requirements for 501©(3) tax-exempt organizations can be found in Publication 557, on the IRS Web site at www.irs.gov, in the final regulation (Treasure Decision 8818 publication published in the Internal Revenue Bulletin 1999-17 (April 26, 1999). Note: Penalties apply to organizations that do not comply with disclosure requirements, and to persons responsible for the failure to comply. Public Inspection and Annual Returns and Exemption Application A 501©(3) organization must make certain documents available for public inspection and copying upon request and without charge (except a reasonable charge for copying). The organization must disclose its exemption application (Form 1023) along with all supporting documents and a copy of the exemption ruling letter issued by the IRS. The IRS makes these documents available for public inspection and copying. Private foundation returns filed on or after March 13, 2000, are also subject to these disclosures. Annual Information Return – An organization must disclose its annual information return (Form 990 series), with schedules, attachments, and supporting documents filed with the IRS. However, the organization does not have to disclose Schedule B of Form 990 or Form 990-T and does not need to identify its contributors. Returns need to be available for disclosure for only three years after the due date or filing date of the return, whichever is later. Exemption Application – An organization must disclose its exemption application (Form 1023) along with each of the following documents: all documents submitted with Form 1023 all documents the IRS requires the organization to submit in support of its application the exemption ruling letter issued by the IRS See attached Files IRS501c3.pdf Treasure Decision 8818.pdf