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Jeff

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Everything posted by Jeff

  1. Customer complaint

    Guys get post cards or mailers and mail them to people, yes its more expensive, But you wont **** anyone off and its a little more professional looking. About 4-5 years ago when I 1st started I did about 700 fliers in a week I got 2 calls. I sent out about 300 envelopes with flier & biz card and I got dozens of calls. Sometimes mailing work great sometimes not so great, but if I get a neighborhood with a good response I'll send to those areas several times. I had one person call and he showed me 3 mailers & 2 postcards of mine, one was over 3 years old. People will call or save them, I believe flier or card on mailbox they just crumple up & toss. I know I do just my $.37
  2. gotta cool car??

    Joshua & Dad
  3. gotta cool car??

    Here's a few nice ones from a show up a few weeks ago around here. My boys 1st hot rod show, he kept calling them Hot Wheels
  4. Thanks everyone, I'm pretty sure Im going to get the classic whisper wash, Ive never had a problem with my Big Guy so, I think i'll stay with the same company Thanks again
  5. Chalking Vinyl Siding

    What is it with baby blue siding, its always chaulky
  6. Wow thats absolutly amazing work, I would have been running the other way. Nice stripjob
  7. Anyone know where I can buy braided hose for xjet at a good price. I want to buy a quanity, at least a roll with 300'. I use 1/4 inch THANKS JL
  8. This all a CIA plot to control my mind. Now stop it. lol some cool stuff
  9. Xjet hose

    I'll call you Russ, does it come in 350' lengths. I use about 35' sections on xjet Good price
  10. This a proposal I use. Just thought it may give some of you guys some ideas. With every proposal I also send list of references, list of some past projects, Insur. Cert. & biz lic. I believe a detailed proposal helps get work.
  11. Sample proposal

    Hey Ron I emailed you on ***, I signed up but it wont let me post. I look forward to getting on the ***, Ive already read some interesting stuff
  12. Sample proposal

    Ron, do you have a sample you could post, Id like to see it. I have some property managers that have asked me to submit my propsal all the time, so they can have it to show the HOA's. I had one person threaten to take me to small claims court over a couple plants and a bamboo curtain on a balcony, I told them to look at the proposal/contract they signed. It was their fault they didnt remove objects from thier 2nd story balcony, not mine. It was a neighborhood of 18 stilt homes. They ended up paying me when I told them I would take them to court. Thank Goodness thats the only time I had to go through this hassle. Ron i got all that covered, of course I asked my references if I could use them, a few of them told me I could use them , even before I asked As for bothering references, the way I figure it, if they are checking references, they are serious. Why else would a prospective customer call my references. The Insur. Cert is a up to date sample and if I get the job upon request I give them one addressed to them for the project. Ive had several ask. You come up with a couple valid points, but I dont have 22 years of experience owning a business like you. I do the best I can seeing Ive only been targeting this kind of work for 3 years. Everyday is a learning experience I have found and I love learning since I got in this biz
  13. Estimates - how do you handle them?

    I give free estimates. I cant imagine telling a customer on the phone there will be a estimate fee, when they know than can call anyone else and the estimates are free. Are there any trades that charge for estimates? I prefer that the customer be there, so I can explain to them the process and upsell. It easy to tell them a house wash price, but easier to explain and point out to them the other surfaces around their house that need cleaning if they are there. Now a customer doesnt have to be there, but I prefer thay are. Theres 2 nieghborhoods I will give phone estimates to. But I know all the houses are basically the same and they are small houses and to save time & gas I give them a range. I'll also ask them if they need there driveway or roof done. Then I will go to the house If the estimate is say more than a half hour away, I'll ask them the sq footage of the house , if its under 2000sq ft, Ive passed and told them its out of my service area. Thats because im to busy and its just not really worth it As for commercial work, usually I just get a call for a proposal and go do it without anyone there. but this is from Prop managers I deal with regularly. If its a new comm customer I try to get them to come out and show me. With commercial I always give a detailed proposal , list of some past project, list of references & insur cert and lic. This helps in closing a deal. I know alot of PW contractor who just give a price and thats it. Ive had several prop managers say they like the detailed proposals and the other paper work its easier sell to the HOA's
  14. poor guy lol

    Ouch!!!!!!
  15. Remote control

    The mix wasnt much stronger than a house wash mix. It was a dryvit stucco building. As soon as the SH mix hit it, it was disappearing This pic is an example of how easy the mildew came off. This wall you see is actually 2 walls, the one on the left sticks out about 6 feet more than the one on the right. In the middle of the 2 walls you can see the clean white strip on the left wall, thats where the chem rapped around the corner and cleaned that area. This stuff just melted off this building and its like that on many of the buildings around here. No real pressure is needed at all, just alot of rinsing. Thats why I want to setup a remote system so on areas like this that are straight flat drops, I can just send rig up & down. Now of course if theres other contaminates , such as rust eyc. some one would have to be on swing staging rig, doing the work. This remote thing is just something Ive been thinking about for a long time. Like I said there is a guy that has a setup and I understand there really isnt much to it. JL
  16. To Bleach Or Not To Bleach???

    I always use some bleach, reduce amount, the mildew might be forming and you just cant see it yet, a little bleach wont hurt or cost much, Id hate to wash a house and see mildew on it a month or two later
  17. Remote control

    On alot of the buildings Im thinking of, you dont need hardly any pressure at all, just apply and rinse low pressure even if I used 2 machines. I did a wall on a 17 story building from the top. I wet it from top and then applied chem same way and rinsed all from the top. The wall was about 20' wide. all that was on it was black mildew and a little green mold. Many of the buildings are like that
  18. Brick house

    Heres a brick house we did tuesday the 3rd job of the day. Cleaned everything even the asphalt driveway, brushed GS on gutters and another happy homeowner . This is the same neighborhood as the big Golf course job we just finished Ive been on the nieghborhood website for 3 years as a "Recomended Contractor" get alot of work in this nieghborhood always big money jobs
  19. Brick house

    A little house wash 12% & soap, surface cleaner, roto nozzle and fan nozzle
  20. Know it all

    Just a quick story about a PITA homeowner Last week I did about 10,000 sq ft of concrete walkways around a clubhouse of a very rich neighborhood. At the clubhouse was a large cooldeck coated pooldeck. I was almost finished with concrete and I had one of the homeowners come up to me and ask about several rust stains bleading up through the pool deck. It was about an area 20x30 and it was only at the seems in the concrete. He started complaining about this rust, it wasnt much. He was a real jerk how he talked to me. He kept saying rudely that why arent I cleaning these ruust stains and I told him, I wasnt asked to(The pool deck was other wise clean) He started bitching about this is the first thing his guest will see and I should do it now, I told him to talk to his Property Management Co. He complaining more, He said cant I just hit it with a little pressure. I told him pressure wont remove it, I need rust remover. I had rust remover OX, but none mixed up and I didnt feel like mixing it, to help this jerk out and I wasnt going to do it for free, and I wanted to get out of there and go home. Just to prove to him pressure wasnt going to do it, I brought my hose over and applied pressure to rust. This jerk said he pressure washed plenty and he KNOWS it will come off with pressure, I didnt say anything, I was getting pissed, I wanted to turn the gun on him!! So i take gun and apply pressure, NOTHING, didnt really touch the rust and I pointed out to him it actually started to remove the coating. this jerk basically called me a liar and said it wasnt removing the coating, he once again said he's done plenty of PWing, and he could get it up with pressure. I asked this jerk" How long did you own a pressure washing company" He said he didnt. I told him I have for years and I know what I'm talking about, he was pissy and said it wasnt taking the coating off. I looked right at him and said you must be blind and I'm done here. He started to complain about the property manager and why I wouldnt take this rust off. I told him sir Ive been very patient with you, but the way you are talking to me I dont like and if you want this rust taken care of, i suggest you cal Prop mang. and I walked away as he was still bitching. Well I get back to my truck and this jerk comes over and asked me to come to his house, he has a brick patio with rust all over it. well I told Mr. know it all. Im backed up with work and I no longer do residential. He said could i just check it out. I told him straight out, NO, I dont want to work for him, he looked stunned and mad, I closed the truck door and drove off. Some people I wish I could just punch! Well I talked to the property manager a couple days ago to tell him, everything was finished and I mentioned about this homeowner Frank, who was a PITA and he said the guys a jerk. He also said Frank had called him that day and wanted the rust removed and he wanted me to do it , because as Frank the PITA said I know what I'm talking about(Go Figure). Prop mang asked how much to remove it, I told him $100 because it was a little bit of a distance from my area. I told him, the rust will just keep coming back. Prop mang. said do it and do it once a month. Thanks Frank the know it all PITA homeowner Whats your PITA homeowner story?
  21. Dont know much about generators. I was thinking of getting one to do some of my banks at nights. Id want to run a few lights. whats are some good generators and how big should I get, how are they rated. I also would want it for back up at my house in case of emergency, run frig & some lights Are there any other uses I need it for in PWing Thanks JL
  22. Chemical Burns

    The 1st trial roof I did with New Again SH about 5 years ago, I did my mortgage brokers roof with a back pack sprayer and I tilted forward and I felt something sting, but thought I was tough about 15 minutes later I was soaking it with water. I had no clue, well by the next day I had a spot on my back that looked like a McDonalds hamburger. Never let that happen again. Ive also gotten high feeling off some chems we use to use in industrial painting, One time at Pilgrim nuke plant we used this product to clean for paint prep, all it said was M-6 on the 55 gallon drum. There was 7 of us cleaning pipes in a room with only a small doorway and we were all singing and laughing, laying on the ground banging pipes. When a couple white hats(Supers) came in and started yelling for us all to get out. None of us even realized we were getting high off it. After that time we never saw M-6 at the Nuke plant and never did know what it was, it cleaned real good with super quick evaporation Theres so many things that will hurt you, becareful
  23. Does the PWNA have a business Plan?

    Its cool , Im all for helping the industry and ME I'll be calling you to pick your brain in a couple weeks , I'm going in for some minor surgery and will have some down time. Im really interested in finding out more of how you do things Jeff
  24. Does the PWNA have a business Plan?

    Obvouisly not good enough, from your response!
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