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Jason E

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Posts posted by Jason E

  2. Posted · Report reply

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    Hello all,

    I need some help, I have been in the pressure and window cleaning business since 1993 and I have many homeowners asking for me to do a preventative maintenace program for their roofs - what I need help is for the bidding of this job it's 28 roofs 6000 Sq feet small barrell tile in Southwest Florida they were just cleaned there is no real pitch to speak of, and they want a price for chemical treating on an annual basis.

    Any help would be appreciated!

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  3. Posted · Report reply

    I have employees that the customers like very much, they have been with the company over 3 years, the problem I am having this year is a lot of call backs, customers calling that crew forgot to stain certain areas of a deck or forgot to make a repair, or not happy with the cleaning of the deck, or did not clean up after. the problem is that I have them go back to make good and take care of the problem, with out pay, becaused I already paid them to do the job rigth the 1st time. now thier Idea is to charge the customer an extra $100. on the estimate to make up for the call backs. they feel that they should be paid if they have to go back and correct what they forgot to do. the forman is always telling me the jobs were complete and inspected and are fine and sticks to it, even when customers email me with photo's showing what they forgot.

    How would you handle this? your help is needed

    Rob Rosa

    I switched all my guys to a comission pay scale so they ae paid upon completion of job, if there is a call back it's on their own dime.

  6. Posted · Report reply

    Hey Craig,

    I will for sure see you in Tampa, that is right by my house :) my brother is living here in Fort Myers and working with me while he get's a new business up and running in the area - he will be doing Home Watch.

    I hope you are having a great year! look forward to catching up with you at the convention.

  7. Posted · Report reply

    Hey All,

    I recently wrote a blog about marketing to your customers pain points - using a cleaning company as an example, I think you will find it interesting and helpful. What I was hoping for is some information from you all as to how you are marketing to your customer’s pain points and what are their pain points?

    I’m putting together some new marketing tri-folds and was looking for some suggestions.

    All the best!

    If you like the blog and want a free weekly tip just subscribe here, we wont share your information with anyone.

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