PWNA convention schedule - Dallas

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Wednesday, February 11

6:30 am – 5:30 pm Registration Open

8:00 am – 9:30 am IWCA / PWNA Kickoff Breakfast

9:45 am – 12:00 noon Keynote Speaker – Steven B. Wiley

(General Session)“The Human Side of High Performance”

12:00 – 1:00 pm Lunch On Your Own

12:00 – 5:30 pm IWCA / PWNA Stores Open

1:00 – 2:00 pm · IWCA / PWNA Planning Ahead for Safety, Stefan Bright

1:00 – 2:00 pm· PWNA – Advanced Wood Restoration Training

· IWCA Operations Management Panel (High Rise, Route & Residential)

· PWNA Operations Management Panel (Environmental, Kitchen Exhaust, Fleet & Wood)

2:15 – 6:00 pm · High Rise Safety Training – Fall Arrest/Rope Descent

2:15 – 4:15 pm · Slip & Fall Safety Training

2:15 – 4:15 pm · Facing the Facts on Glass Fines & The New

(concurrent Generation of Glass Coatings workshops)

· Glass Restoration & Stain Removal

· Bird Control Installations

4:30 – 5:30 pm · PWNA – Advanced Kitchen Exhaust Training

4:30 – 6:30 pm · Becoming a Pro with QuickBooks for

(concurrent Advanced Users workshops)

· Concrete & Building Restoration / Stain Removal

· Growing a Glass Scratch Removal Division

5:30 – 6:30 pm · PWNA – Advanced Environmental Cleaning Training

6:30 – 8:00 pm Dinner on your own

8:15 – 8:45 pm PWNA Membership Meeting

IWCA Membership Meeting

8:45– 9:30 pm Joint IWCA / PWNA Social Hour

Chips, Dips & Sips Social

Thursday, February 12

7:30 am – 5:00 pm Set Up Contest Room

7:00 – 8:00 am Continental Breakfast/Round Tables

8:00 am – 2:00 pm Registration Open

IWCA / PWNA Stores Open

8:00 – 10:00 am Keynote Speaker

(General Session) Kelli Vrla – “Open the Doors, Here I Come!”

8:00 am – 12 noon PWNA Certification Classes

·Wood & Deck Restoration

·Kitchen Exhaust

·Environmental Cleaning

·Washer Safety

10:00 am – 12 noon Educational Series One

· Employees– Becoming a Customer Service Leader

· Managers– Getting Extraordinary Results from Ordinary People

· Marketing– Target Marketing: Listen First, Target Later

· Executives – Understanding the Basics of Financial Management

12:15 – 1:00 pm Lunch On Your Own

1:15 – 3:15 pm Educational Series Two

· Employees– How to Turn an Unhappy Customer into a Happy Customer

· Managers – Building High Performance Teams

· Marketing – The Art of Winning Repeat & Referral Business

· Executives – Strategic Planning for Success

3:30 – 5:30 pm Educational Series Three

· Employees – Performing Multiple Tasks, Projects and Deadlines

· Managers – Win/Win Negotiation: Getting Others to Work with You Instead of Against You

· Marketing – Marketing Plan Development:

Developing Realistic Plans Using Creative Problem Solving

· Executives – Preparing Exit Strategies and

Developing Family and Employees for Succession

5:00 – 6:30 pm Contest Practice

6:00 – 7:00 pm Dinner on your own

7:00 pm Speed Contest Prelims

Medley Contest Begins

8:00 – 11:30 pm Hose Rolling Contest

Speed Contest Finals

Medley Contest Continues

Fun Nite Dessert Reception

Friday, February 13

7:00 am – 8:00 am Continental Breakfast/Round Tables

8:00 am – 2:00 pm Registration Open

8:00 am – 1:00 pm IWCA / PWNA Stores Open

8:00 am – 11:30 am Exhibitors Set Up

8:00 am – 12 noon PWNA Certification Classes (continued)

· Wood & Deck Restoration

· Kitchen Exhaust

· Environmental Cleaning

8:00 – 9:00 am · Creating a Professional Image Seminar

9:00 – 10:00 am · IWCA / PWNA Professional Image Contest

Presentations

8:15 – 10:15 am · Defending EPA & OSHA Violations

(concurrent workshops)

· Getting Insurance Costs Under Control

· Awning Cleaning & Sealing

· Route/Residential Safety Training

10:30 – 11:45 am · Ladder Safety

(concurrent workshops)

· Defending General Liability & Workman’s Compensation Claims

· Computer Technologies & Systems for Your Operations

· Becoming a Board of Director for an Association or a Corporation

· Power Washing Productivity

12:00 noon – 1:30 pm Trade Show Opening Lunch

Live Auction to benefit National Center

for Missing & Exploited Children (formerly Adam Walsh)

1:30 – 6:00 pm Trade Show IWCA / PWNA Stores Open

6:00 – 6:45 pm PWNA Cocktail Hour

6:45 – 10:00 pm PWNA Awards Banquet

Saturday, February 14

7:00 – 8:00 am Continental Breakfast/Round Tables

8:00 – 9:30 am Registration Open (then tear down)

8:00 am – 12 noon PWNA Certification Classes (continued)

· Wood & Deck Restoration

· Kitchen Exhaust

· Environmental Cleaning

8:00 am -- 5:00 pm · Scaffold Industry Association

Correspondence Course Test

8:00 – 10:00 am ·Boom & Lift Safety Class

8:00 – 10:00 am HANDS-ON EQUIPMENT DEMONSTRATIONS:

Window Cleaning Techniques *Pressure Washing Techniques

Water Fed Poles & Systems * Building & House Washing Equip Demos:

Glass Scratch Removal *Wood Deck Cleaning & Sealing

Window Tinting Techniques * Environmental Pressure Washing Demos:

Boom & Scissor Lift Demos *Flatwork & Surface Cleaner Demos

10:00 am – 3:00 pm Trade Show

IWCA / PWNA Store Front Open

3:00 pm Exhibitors/Decorator Tear Down

6:00 – 6:45 pm IWCA Reception

6:45 – 11:00 pm IWCA Final Banquet and Celebration