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These guys work for free, here at TGS the Staff is paid by the revenue and banner space. Sometimes when getting guys to volinteer there time things dont run as smooth as we like.
Give me a alternate name if we cant get that one we can suggest you sign on under a new one. What was the name you used also if they can Change it?
I will speak to grant, Russ doesnt make these changes. Grants the guy who ca modify users.
Let me know the names, give me some options.