I just wanted to thank you guys and Russell Cissel for your willingness to help and for your excellent customer service.
I ran out of HD80 and had a very large deck scheduled for tomorrow. My wife called and arranged for me to pick up the HD80 from the warehouse after hours. Russell was very understanding of our situation and arranged for a warehouse worker to meet me when I arrived in town.
Jon, the warehouse worker, had to leave his home during dinner time in order to meet me with the product. He was also very friendly and said Russell would take good care of him.
Other than the 3 hour drive on "country roads" there and back it was a very good experience and I will be ordering many more supplies from you. Customer service means a lot to me, especially when I’m on the receiving end.
Beth,
I just wanted to thank you guys and Russell Cissel for your willingness to help and for your excellent customer service.
I ran out of HD80 and had a very large deck scheduled for tomorrow. My wife called and arranged for me to pick up the HD80 from the warehouse after hours. Russell was very understanding of our situation and arranged for a warehouse worker to meet me when I arrived in town.
Jon, the warehouse worker, had to leave his home during dinner time in order to meet me with the product. He was also very friendly and said Russell would take good care of him.
Other than the 3 hour drive on "country roads" there and back it was a very good experience and I will be ordering many more supplies from you. Customer service means a lot to me, especially when I’m on the receiving end.
Thank you
Sincerely,
Jesse R. Kirchhoff
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