plainpainter 217 Report post Posted October 23, 2009 Thanks to Fenner, I have a different mentality now with clients. Lately I have been 'eating' a few type handyman jobs. But now I look at it as a learning experience on how to make clients happy - or at least better educate them in the future what it will take to make them happy and the ensuing price tag to meet their expectations. In the past I would have blown up as I saw my profits dwindle into nothing and created bad blood. But now I realize that the responsibility of how jobs are conducted rests on our shoulders and homeowners simply don't know. And that I have to be better at building 'systems' to anticipate this and price it into my price structure. And have a marketing model in place to ensure enough leads to procure the amount of work I need. In short - I took things very personally - but now I am more detached and analytical. Because of this detachment and adherence to some of my pricing models - I am able to consistently deliver well priced proposals and count on a certain winning percentage - where as my competition is all over the map. I win some jobs just because I am actually cheaper at my SF rate pricing! But that's because I am adhering strongly to my pricing model - and this allows me to concentrate on customers relationships and future work. Share this post Link to post Share on other sites
Ron Musgraves 240 Report post Posted October 23, 2009 That was Nice, it good to see someone give props for help. Ken knows his residential stuff. Share this post Link to post Share on other sites
