Mountain View 14 Report post Posted June 13, 2006 Hola folks, a couple of questions. I'm looking for examples of how newbies can deal with questions from customers regarding their experience level. Maybe give examples of customer questions and your replies. Second, can some of you either post or email me disclaimer forms you submit with your bids i.e. customer responsibilities, contractor responsibilities, etc. TGS is awesome as always! Share this post Link to post Share on other sites
jgoral76 14 Report post Posted June 13, 2006 Well what si the experence level of yourself? Share this post Link to post Share on other sites
Mountain View 14 Report post Posted June 13, 2006 I have a trailer unit, done a couple of house washes, couple of roof washes, couple of fences, couple of decks, lots of experimenting on my own stuff. Still very much a newbie. Share this post Link to post Share on other sites
PressurePros 249 Report post Posted June 13, 2006 You should tell the truth only in a soft form. "Elite PW'ing hasn't been around for a long time Mr Jones, but I will tell you that before I ever picked up a wand, I did my research and learned about proper technique. That knowlege coupled with my attention to detail and the experience I have gained in the field makes me qualified to give you a top notch job" Share this post Link to post Share on other sites
Mountain View 14 Report post Posted June 13, 2006 **Pete worships at the alter of "THE FENNER*!** Share this post Link to post Share on other sites
EnviroClean 15 Report post Posted June 13, 2006 I just tell em, I have read many and even responded to a couple of posts by The Fenner on several BBS's. In fact I have even called and spoken to The Fenner with technique questions.....therefore I am qualified. Just joking, I am honest with potential clients, most of the time they like the "freshness" of my company, my professionally designed sales literature (KBK pitch!!) My neat appearance, logo'd Shirts and nice looking equipment. I create an image that makes them feel like I am competent. The before and after photos of MY WORK also make them feel at ease. Just my couple of pennies. Share this post Link to post Share on other sites
Beth n Rod 1,279 Report post Posted June 13, 2006 Dealing with questions from a potential customer when you are new is daunting to say the least. In addition to what Ken has posted I will suggest you make available all your credentials and offer any type of explanation regarding each that pertains to any testing, research or education. The state required paraphernalia is also another confidence booster. Rod!~ Share this post Link to post Share on other sites
