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If you've got that much work in only a few months then "Well done" & give yourself a pat on the back. As Mike said, it takes time to get a reputation, personal referrals & repeats. With time you will get to know customer concerns & be able to address them calmly.

My only "guarantee" is to turn up & do my best (results as explained)

G'day Rod, no I haven't seen that type of brush, thanks I'll have a look if I can find one. I use this one https://www.busybee.com.au/product/wash-brush-quad-4-side/ (the 13 inch quad) as it's super soft, plus dense and has good edges for getting into corners.

How many of you send out Christmas cards to your customers ? I never have but was considering it .

I have done this when I started out now I do not do it anymore Mike

Looking good John

Good on you for making it all this time never the less John. Rod

I find that customers like you described are often ones that have been either taken by another contractor or were given unreasonable expectations. I have won these types over by setting the expectations and when possible over delivering. Then there are ones that just can't be pleased no matter what and they expect miracles. These often have conditions that can't be reversed and likely induced by either the homeowner/diyer or a hack. Some people are so difficult that I will intentionally bid it high to deter their acceptance but in the case they become desparate set a very low expectation. In the case of excessive questions, I find it that they are insecure and often a bit squirrelley to begin with. I try to be patient but sometimes find I have to control the narrative and leave them with either yes or no responses because they don't understand aspects about the project/scope/technology/chemistry etc. This helps them to find a path to a decision but I often have to leave a comfort line at the end, something to the effect of....if you have any further questions you can call me at... Guarantees. What is to guarantee in our line of work? That the dirt will come off? That the results will last 'X' years? I offer none where this is concerned even if I am the first one on the job because there are things I have no control over. I don't make the sealers, chemicals, stains etc. that are being applied. I didn't get the substrate dirty and have no idea of what it has been subject to and no way to tell until AFTER the work begins to reveal what was hidden or obstructed/disguised. What are your thoughts on Guarantees? Rod

There is definitely a lot information you put out there. One piece of advice I can give you is patience. Just starting out you take the work you can get. Do quality work be ethical and follow through with all your promises and good things will follow. As you become more experienced and people tell other people about your services you will get more business. Develop networks of people that need cleaning done Realestate agents management groups that manage properties those should be the people you should be targeting I started slow ten years ago now I work for people that manage one hundred seventy commercial properties and I have plenty of work and turn some away Things do not take place overnights again patience is virtue Best of luck to you