Jump to content
Sign in to follow this  
Beth n Rod

What does it take???

What's keeps you coming back to a vendor?  

437 members have voted

  1. 1. What's keeps you coming back to a vendor?

    • Customer Service
      90
    • Product Availability
      59
    • Pricing, Discounts
      58
    • Reliability/Dependability
      74
    • Location for shipping costs considerations
      19
    • Communication
      43
    • Order Fulfillment
      30
    • Technical Support
      48
    • If I can't get it from one...I shop elsewhere
      15
    • I have no loyalty, best price gets it
      6


Recommended Posts

My equipment is roof cleaning specific.

About the only thing I buy from pressure washer supply places is hose reels.

Most everything else I buy direct.

But I feel it is important to support your local guy.

Share this post


Link to post
Share on other sites

I pay more for good customer service, support and availability. I found a supplier for all my needs about an hr away. They are not cheap but they have everything I need. They have been most helpfull in me and guiding me with products and equipment. I have also found that if you are loyal and they know they got your business they begin to give you breaks and favors. Thats what im looking for.

Share this post


Link to post
Share on other sites

Reliability and dependability for me. If I order something it is because I have a job scheduled and need the product. If you can't get me the product in a timely manner then I can't do the job and maybe lose the customer and I am stuck shelling out for the product. Now I gotta sell it again.

Share this post


Link to post
Share on other sites

Customer service is KEY to me.

I use a vendor that is about an hour's drive from me. I know if I call them on a Sunday saying "Uh oh, I forgot this or that and need it TOMORROW!" they'd be at the warehouse with it waiting for me.

That means everything, especially because I'm a scatterbrain :)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

Sign in to follow this  

×