Our business computer crashed last week. We have been hearing about how good the "Geek Squad" was at fixing computer systems and such so we thought we would take the unit in to have them (the experts) take a look at it.
I specifically requested for them to transfer all data over to the new 300 GB that they talked me into purchasing (I knew my old hard drive was full so a 300 GB purchase was a logical choice). All data meaning 5-6 years of contracts, budgets, Quickbooks, payroll data, payroll tax data, SSI data, Pictures of family vacations and etc. **oh they said our sound card was bad ~ so we needed a new one and don't forgot the new improved virus protector that your new hard drive would desperately need!!
Folks, did we ever get an eye full when my wife brought the computer back to the office yesterday. Not only did they NOT transfer any data whatsoever ~ they failed to reinstall any of the basic programs that were origianally on the computer. Programs such as Excel, Microsoft Word to name a few! New sound card doesn't produce any sound and I have things on my desktop that I never even heard of before!!
The wife went to the store today to inquire as to how such a mishap could happen. After speaking to three different people in that dept. that literally had no clue she finally was able to speak to the asst. mgr. The asst. mgr. admitted that it appeared that our computer was fixed rather quickly and that our original hard drive was corrupt. We explained that is why we brought the computer to them in the 1st place. Then the asst. mgr. did the unthinkable by telling us that their system was not equipped to retrieve data from corrupt hard drives BUT their sister company (no more than 5 miles away) could have fixed it. My wife literally went through the celing by this time after hearing this.
I am heading down there tomorrow with computer in hand and am giving them one more chance to come up with some answers that make sense to me. I am insulted that they want to credit me $99.00 after I have spent $700.00 with them and plus they lost 6 years of data which is priceless (I do have hard copies of my contracts).
I normally don't vent on the board but I tell you this one has me pretty upset. I most likely will be out of touch until this is resolved. Done venting!!!
Our business computer crashed last week. We have been hearing about how good the "Geek Squad" was at fixing computer systems and such so we thought we would take the unit in to have them (the experts) take a look at it.
I specifically requested for them to transfer all data over to the new 300 GB that they talked me into purchasing (I knew my old hard drive was full so a 300 GB purchase was a logical choice). All data meaning 5-6 years of contracts, budgets, Quickbooks, payroll data, payroll tax data, SSI data, Pictures of family vacations and etc. **oh they said our sound card was bad ~ so we needed a new one and don't forgot the new improved virus protector that your new hard drive would desperately need!!
Folks, did we ever get an eye full when my wife brought the computer back to the office yesterday. Not only did they NOT transfer any data whatsoever ~ they failed to reinstall any of the basic programs that were origianally on the computer. Programs such as Excel, Microsoft Word to name a few! New sound card doesn't produce any sound and I have things on my desktop that I never even heard of before!!
The wife went to the store today to inquire as to how such a mishap could happen. After speaking to three different people in that dept. that literally had no clue she finally was able to speak to the asst. mgr. The asst. mgr. admitted that it appeared that our computer was fixed rather quickly and that our original hard drive was corrupt. We explained that is why we brought the computer to them in the 1st place. Then the asst. mgr. did the unthinkable by telling us that their system was not equipped to retrieve data from corrupt hard drives BUT their sister company (no more than 5 miles away) could have fixed it. My wife literally went through the celing by this time after hearing this.
I am heading down there tomorrow with computer in hand and am giving them one more chance to come up with some answers that make sense to me. I am insulted that they want to credit me $99.00 after I have spent $700.00 with them and plus they lost 6 years of data which is priceless (I do have hard copies of my contracts).
I normally don't vent on the board but I tell you this one has me pretty upset. I most likely will be out of touch until this is resolved. Done venting!!!
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