Customer is complaining about the day so far..... to me.
Customer screams at the dog in his house through the glass door. Sort of startled me and drew the attention of the neighbors.
Customer complains about additional cost to wash flagstone.
Customer is still annoyed as he follows me around and does "instant" inspection after every wave of the wand.
Customer screams again at the dog who is still barking and scratching the customers door from the inside.
Customer goes inside to secure the dog, which allows me to actually make a bit of progress on the wash.
I turn back around, and poof, there's the customer holding the poodle by the neck and spanking it on the bottom. The poor little guys legs were flopping all around and he yelped.
THIS DOES NOT SIT WELL WITH ME FOLKS.
My jaw hits the floor, but continue to work my way around the corner of resi. and mind my business.
I work the corner to next corner, and lo and behold, customer has a few more questions he would like to ask me along with his "instant" inspection 200 ft plus back to the trailer to shut down and answer questions about flagstone cleaning that he doesn't want to pay for. Don't get me wrong, though, I love the upsell.
I am still a little miffed about seeing the little dog take a butt beating ( just for doing his job when a stranger is around). I shut things down for this guy my 4th and final time.
As I asked him to get off of my hose that he was standing on, he said, " I have a few more questions".
Please understand, the same question can be asked several different ways, but usu. yields the same answer.
I replied by telling him I have no more answers for him. But in a kind way told him that the next contractor hopefully will have the answers he needs.
Customer realizes that I am situating my hoses for roll up before job was complete and starts asking a series of other questions. I told him I have done all I can do and that there is no charge for the 3/4 wash.
Customers questions turned to insults and meaningless remarks which I just sucked up the best I could.
I did my best to explain to the customer that there is no charge and that
I would not be completeing his housewash and did not want his business anymore. ( Remaining as calm as possible)
Customer says he is going to report me to "everybody". Along with every other explicit insult he could come up with.
I was at my truest test of my life in how I am going to handle this one. He called me crazy, and a few other choice words. I need to get out of this place and still have 300 ft to roll up and secure the trailer as normal. I need to do this quick as my temper is BOILING and I am thinking of "night time options" for this nutjob.
I walked firmly up to him and said GET OFF OF MY HOSE AND PLEASE GO INSIDE AND START REPORTING ME TO EVERYBODY, I WILL BE OFF OF YOUR PROPERTY IN 5 MINUTES A__HOLE.
First time for me to lose it like this ever.
I amazed myself.
It was like "A Christmas Story" when the little boy beats the crap out of the bully using every cuss word in the book.
Customer stands on front porch that was cleaned for free, holding the little dog he just got through beating in front of me, like it never happened.
He said I just don't understand why you won't finish the job, YOU ARE NUTS, he shouts. I'm going to report you.
Before I got into the truck I asked him who he has time for first, the cops or the Humane Society to answer questions for an animal abuse report.
I know others would have handled this differently than I just did.
Yes I lost a good fee for a large housewash.
Plus I let my emotion get in the way.
BUT........
I am thinking of how much money I saved by not beating this guys arse into a pulp for hitting the little pooch. Bail, Lawyers, impound fees, medical
I just couldn't finish the job guys. I just couldn't finish.
If I stayed any longer, I wouldn't be here sharing this.
I hope I handled it to the best available options I had.
Stay and get to the "boiling point" with this guy and do something I would regret later.
OR
GTH out of there before I can't hold back, and ruin my life.
Customer shows up 1/2 hr. late to meet me onsite.
Customer is complaining about the day so far..... to me.
Customer screams at the dog in his house through the glass door. Sort of startled me and drew the attention of the neighbors.
Customer complains about additional cost to wash flagstone.
Customer is still annoyed as he follows me around and does "instant" inspection after every wave of the wand.
Customer screams again at the dog who is still barking and scratching the customers door from the inside.
Customer goes inside to secure the dog, which allows me to actually make a bit of progress on the wash.
I turn back around, and poof, there's the customer holding the poodle by the neck and spanking it on the bottom. The poor little guys legs were flopping all around and he yelped.
THIS DOES NOT SIT WELL WITH ME FOLKS.
My jaw hits the floor, but continue to work my way around the corner of resi. and mind my business.
I work the corner to next corner, and lo and behold, customer has a few more questions he would like to ask me along with his "instant" inspection 200 ft plus back to the trailer to shut down and answer questions about flagstone cleaning that he doesn't want to pay for. Don't get me wrong, though, I love the upsell.
I am still a little miffed about seeing the little dog take a butt beating ( just for doing his job when a stranger is around). I shut things down for this guy my 4th and final time.
As I asked him to get off of my hose that he was standing on, he said, " I have a few more questions".
Please understand, the same question can be asked several different ways, but usu. yields the same answer.
I replied by telling him I have no more answers for him. But in a kind way told him that the next contractor hopefully will have the answers he needs.
Customer realizes that I am situating my hoses for roll up before job was complete and starts asking a series of other questions. I told him I have done all I can do and that there is no charge for the 3/4 wash.
Customers questions turned to insults and meaningless remarks which I just sucked up the best I could.
I did my best to explain to the customer that there is no charge and that
I would not be completeing his housewash and did not want his business anymore. ( Remaining as calm as possible)
Customer says he is going to report me to "everybody". Along with every other explicit insult he could come up with.
I was at my truest test of my life in how I am going to handle this one. He called me crazy, and a few other choice words. I need to get out of this place and still have 300 ft to roll up and secure the trailer as normal. I need to do this quick as my temper is BOILING and I am thinking of "night time options" for this nutjob.
I walked firmly up to him and said GET OFF OF MY HOSE AND PLEASE GO INSIDE AND START REPORTING ME TO EVERYBODY, I WILL BE OFF OF YOUR PROPERTY IN 5 MINUTES A__HOLE.
First time for me to lose it like this ever.
I amazed myself.
It was like "A Christmas Story" when the little boy beats the crap out of the bully using every cuss word in the book.
Customer stands on front porch that was cleaned for free, holding the little dog he just got through beating in front of me, like it never happened.
He said I just don't understand why you won't finish the job, YOU ARE NUTS, he shouts. I'm going to report you.
Before I got into the truck I asked him who he has time for first, the cops or the Humane Society to answer questions for an animal abuse report.
I know others would have handled this differently than I just did.
Yes I lost a good fee for a large housewash.
Plus I let my emotion get in the way.
BUT........
I am thinking of how much money I saved by not beating this guys arse into a pulp for hitting the little pooch. Bail, Lawyers, impound fees, medical
I just couldn't finish the job guys. I just couldn't finish.
If I stayed any longer, I wouldn't be here sharing this.
I hope I handled it to the best available options I had.
Stay and get to the "boiling point" with this guy and do something I would regret later.
OR
GTH out of there before I can't hold back, and ruin my life.
Sorry so long of a post........
Just one of those days I guess.
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